Shipping policy
Shipping Policy
Last updated: September 2026
Thank you for shopping with Softvelia. This Shipping Policy explains how we process and deliver your orders.
Order Processing
Orders are processed as quickly as possible after payment has been successfully received.
Once your order has been processed and shipped, you will receive a shipping confirmation by email.
Orders cannot always be changed or cancelled once they have entered the shipping process.
Shipping Destinations
We ship to the countries and regions available at checkout.
If your country or region is not available at checkout, we are currently unable to ship to that location.
Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
Delivery Times
Estimated delivery times may vary depending on your location, shipping method and carrier.
Any estimated delivery times shown on our website or at checkout are estimates and may be affected by carrier delays, customs processing, holidays or other circumstances outside our reasonable control.
Under EU consumer rules, unless another delivery time has been agreed with the customer, goods generally must be delivered within 30 days. European Union
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at softvelia.contact@gmail.com.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
Lost or Damaged Packages
If your order arrives damaged or does not arrive, please contact us at softvelia.contact@gmail.com with your order number and details of the issue.
We will investigate the issue and provide an appropriate solution in accordance with applicable consumer law. Under EU rules, the seller remains responsible for the goods until the consumer receives them. European Union
Customs and Import Charges
International orders may be subject to customs duties, taxes or other import charges depending on the destination country.
Any applicable charges will be handled according to the information provided at checkout and applicable law.
Contact Us
For any questions about shipping or your order, please contact us at:
Softvelia