Terms of Service

Last updated: September 2026

Welcome to Softvelia. These Terms of Service govern your use of our website and your purchases from Softvelia. By accessing our website or placing an order, you agree to these Terms of Service.

1. Online Store

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may not use our products or website for any unlawful or unauthorized purpose.

2. Products

We make every reasonable effort to display our products, packaging, descriptions and colours as accurately as possible. However, the appearance of products may vary slightly from images displayed on your screen.

Product packaging, design and other details may be updated from time to time.

3. Product Use

Softvelia products must be used according to the instructions provided with the product or on its packaging.

Before using a product, please read all instructions, warnings and ingredient information carefully. Where instructed, perform a patch test before use.

Do not use a product if you know that you are allergic or sensitive to any of its ingredients.

If irritation or an adverse reaction occurs, stop using the product and follow the instructions provided with the product.

4. Orders

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, payment issues or product unavailability.

We may also limit the quantity of products that can be purchased per customer or order where such limits are clearly communicated.

If we cancel an order after payment has been received, the applicable amount will be refunded.

5. Prices and Payment

Prices are displayed on our website in the applicable currency and include taxes where required by law.

Shipping charges and any other applicable costs will be shown during checkout before you complete your purchase.

Payment must be successfully completed before an order can be processed.

6. Shipping

Shipping times shown on our website are estimates unless expressly stated otherwise.

For further information regarding shipping, delivery and related matters, please see our Shipping Policy.

7. Returns and Refunds

Returns, withdrawal rights and refunds are governed by our Return & Refund Policy and applicable consumer protection laws.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.

8. Personal Information

Your personal information is handled according to our Privacy Policy and applicable data protection laws.

9. Intellectual Property

Unless otherwise stated, the Softvelia name, branding, website content, graphics, product images and other original materials on our website belong to Softvelia or are used with permission.

They may not be copied, reproduced, distributed or used for commercial purposes without permission, except where permitted by law.

10. Third-Party Services

Our store may use third-party services, including payment processors, shipping providers and Shopify.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

11. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping or availability.

Where legally permitted, we may correct such errors and update information. Any rights you have under applicable consumer law remain unaffected.

12. Liability

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Softvelia is not responsible for losses caused by improper use of a product, failure to follow the supplied instructions or use contrary to product warnings, to the extent permitted by applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be available on this page with the date of the most recent update.

Changes will not affect rights that have already arisen under an existing order where applicable law prevents this.

14. Governing Law

These Terms are governed by applicable Finnish law, without depriving consumers residing in another country of any mandatory consumer protections available to them under applicable law.

15. Contact

If you have any questions about these Terms of Service, please contact us at:

Email: softvelia.contact@gmail.com
Brand: Softvelia